Biktime - Frequently asked questions


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Frequently asked questions

What do you need to make price estimation?

In order to provide you with the most accurate pricing we need the following information:

  • visualizations
  • number of designs
  • prefered decoration method (print, embroidery, etc.)
  • decoration sizes
  • total number of units per design
  • external decorations (necklabels, hang tags, packaging)
  • material specifications
Can you create ake prototypes?

Yes, prototypes can realized before the actual production. We offer trials for print and emroidery as well as full design fitting.

Can I get material samples?

We can send you material samples of your interest upon special request.

What file format should I send you?

All design files that should be in any vector format. We prefer the following formats: .eps, .ai (compability mode with Illustrator CS6), .pdf. We can't guarantee that files in other vector formats will be properly displayed.

Visualizations can be submitted as bitmaps (.jpg, .jpeg, .png). The higher resolution of the image the better.

We offer to redraw your designs from a bitmap format into a vector fromat.

Please refer to our blog post on how to create a good graphics file here.

What print methods are available?

At the moment we offer screen print, sublimation print, heat transfer print, discharge print, embroidery.

What is minimum order quantity?

We suggest the following minimum quanities:

  • screen print: 30 units per design
  • sublimation print: 10 units per design (minimum order of 5 designs)
  • heat transfer print: 10 units per design
  • discharge print: 200 units per design
  • embroidery: 10 units for clothing, 20 units for caps per design

You can order a single units as prototypes.

How can I see the price and order from

Prices are submitted upon a request. Please provide a color/size and article number. After an enquiry you can order selected items through an email.

Can we order samples from your online catalog ( and return them after we choose what we want?

Of course. You can order and try the items you like. In order to return the items they have to be originally wrapped. You have to request the return within 7 days after receiving the goods. The usual cost of the return is 15€.

Can you make necklabels? What is minimum order?

We offer woven labels and heat transfer labels. In special circumstances we also offer screen print labels.

What is the approximate production time?

The lead time varies depending on the order size and complexity. See the list below. Does not include shipping time.

  • print, embroidery: 7-14 days
  • cut, make, trim: 10-30 days

Please submit inquiries for urgent cases.

What is the approximate shipping time from Poland?

The avarage delivery time is between 2 and 5 working days.